Privacy Policy

Privacy Policy2018-06-01T10:32:51+00:00

Privacy Policy
Information pursuant to the EU Regulation 2016/679 (“GDPR”) and personal data treatment Legislative Decree 30.06.2003.

The company with registered office in Via Carturo 58 – 35016 Piazzola sul Brenta (IT) informs that it is the data controller pursuant to articles 4 and 28 of the legislative decree 30 June 2003, n. 196 – Privacy Code (hereinafter “Code”) and of articles 4, n. 7) and 24 of EU Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data (hereinafter, “Regulations”) of personal data collected on the 2gpetfood.com, guidolinhorses.com, guidolingianni.com, gianniguidolingroup.com, tecnofooditalia.com, guidolinespana.es, guidolinargentina.com, guidolinshop.com and redirect websites linked to the latter (hereinafter, the “Site”).

We know how important it is for you to understand how we use your data. This Privacy Policy sets out how and why we collect, store, process and share your personal data. We will always be transparent with you about what we do with your personal data.
This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Privacy Policy or your rights under it please contact:
GUIDOLIN GIANNI : Via Carturo 58 – 35016 Piazzola sul Brenta (IT)
– Telephone: +39 (0)49 55 94 011
– Fax : +39 (0)49 55 94 261
– Email: web@gianniguidolingroup.com
GUIDOLIN GIANNI is the “data controller” of any personal data it may collect, process and hold about you, unless we inform you otherwise.

What personal data do we collect?
The personal data we collect from you directly can include
– your name,
– address,
– email address,
– mobile/landline telephone number,
– date of birth, address,
– your purchasing activity,
– National Insurance Number
and information you give us when you contact our customer services team, when you engage with our social media platform (for example by tagging us in a post).
If you are using a mobile device and shopping with us online or browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.
We use this information on an anonymous basis and will never use it to identify any particular user. We won’t be able to link this data to any other data that we hold about you and the purpose of collecting this data is to perform analysis.
We may, where we have a lawful basis for doing so, also collect personal data about you from third parties who provide us with additional publicly available information about you.

When do we collect your personal data?
– When you purchase products and services from our Site:
– When you access our website or use any of our mobile Apps. Our website also uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie Policy
– When you contact our customer services team
-When you engage with us on social media (by mentioning/tagging us or by contacting us directly)

How do we use your personal data ?
All the data communicated by the interested parties are processed exclusively for purposes related to the economic activity of the company, in particular:
1. for inclusion in the personal data in the company computer databases;
2. for the development of internal statistics;
3. for registration of technical assistance form, for assistance and / or training;
4. to prepare technical reports on services requested by customers and / or potential;
5. for the issuance of transport documents, invoices and credit notes;
6. for the issue of quotes and offers to active and / or potential customers;
7. for the issuance of requests for offers to active and / or potential suppliers;
8. for the keeping of ordinary accounting and VAT;
9. for the management of receipts and payments;
10. for sending commercial information relating to its business or that of associated companies, to active and / or potential customers;
11. for the exchange of communications regarding the economic, administrative and commercial activity of the company; by telephone, mail, shipper, fax, e-mail and through reserved and private areas of Internet sites.
12. to meet the obligations established by law, regulations, community legislation, civil and tax laws;

For general marketing purposes
We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website, take payment online and deliver your products or services), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments;
– we may also use your personal data to measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions on social media);
We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction and troubleshoot customer issues). Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
The user may at any time revoke the consent given and / or oppose, at any time, to the processing of his data for marketing purposes, by contacting GUIDOLIN GIANNI at the following addresses:
GUIDOLIN GIANNI : Via Carturo 58 – 35016 Piazzola sul Brenta (IT)
– Telephone: +39 (0)49 55 94 011
– Fax : +39 (0)49 55 94 261
– Email: web@gianniguidolingroup.com

For administrative and internal business purposes
We may use your personal data for our internal business purposes, such as enhancing our site, improving our services and products and identifying usage trends. We may also use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language);
It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
The user has, in any case, the right to oppose, at any time, to the processing of personal data for the purpose aforementioned, for reasons related to his personal situation, by contacting GUIDOLIN GIANNI at the following addresses:
GUIDOLIN GIANNI : Via Carturo 58 – 35016 Piazzola sul Brenta (IT)
– Telephone: +39 (0)49 55 94 011
– Fax : +39 (0)49 55 94 261
– Email: web@gianniguidolingroup.com

For security and legal reasons
We use your personal data to:
– ensure the personal and financial information you provide us is accurate;
– conduct fraud checks or prevent other illegal activity;
– protect our rights or property (or those of others); and
– fulfil our legal and compliance-related obligations.
In some cases we will use your personal data because it’s necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency). In other cases (such as the detection of fraud) we will rely on our legitimate interests as a business to use your personal data in this way. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

Minors
Personal data of minors, under the age of 16, will not be processed by GUIDOLIN GIANNI, unless authorized by the holder of parental responsibility.

Who do we share your personal data with?
We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers or our group companies, as detailed below. Whenever we share your personal data, we put safeguards in place which require these organizations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.
Users’ personal data may be communicated by GUIDOLIN GIANNI to the following categories of recipients:
– to collaborators, employees, agents and suppliers, to companies and / or collaborators of GUIDOLIN GIANNI as part of their duties and / or any contractual obligations with them, concerning the commercial relationships with the interested parties, for the performance of administrative activities , accounting and IT and logistic support;
– to factoring companies, credit recovery companies, credit insurance companies;
– to companies, consultants or professionals who may be in charge of installation, maintenance, updating and, in general, the management of GUIDOLIN GIANNI hardware and software, including cloud computing service providers, and third parties avail themselves;
– to all those natural and / or legal persons, public and / or private (legal, administrative and fiscal consultancy studies, job consultancy studies for the compilation of payroll, Judicial Offices, Chambers of Commerce, Chambers and Labor Offices) , etc.)
– to manufacturers and / or granting licenses for the use of any services / products supplied, only when the communication is necessary for the use of the services / products acquired by the interested party;
– to companies entrusted by GUIDOLIN GIANNI to send commercial communications both by e-mail and by post; to the Unified Messaging service providers via the Internet, when the sending of letters and communications to the interested parties, concerning the purposes of the processing, take place through this channel;
– to companies that provide logistical support and / or warehouse and / or packaging and / or dispatch and delivery or collection of products purchased on the Site and to third parties who use them;
– to Payment Server Providers and / or to the acquirer and / or to banks in order to allow the payment of purchases made on the Website or their reimbursement, where appropriate and to third parties of which they avail themselves, banks for the management of collections and payments deriving from the execution of contracts;
– companies that provide software for tracking, monitoring and profiling activities both for marketing purposes and for purposes of preventing fraud and improper use of services and the third parties they use;
– to companies and / or natural persons responsible for the repair of products purchased on the Site in execution of the legal guarantee of conformity and to third parties of which they avail themselves;
– to all those subjects, including public authorities, who have access to data under regulatory or administrative provisions.
– to all those public and / or private entities, natural and / or legal persons (legal, administrative and fiscal consultancy), if the communication proves necessary or functional to the correct fulfillment of the contractual obligations assumed in relation to the Site Services, including the purchase contract, as well as the obligations deriving from the law or in the case of assessment, exercise or defense of a right.

Third party service providers
To fulfil orders for products and services
We work with a number of trusted service providers who carry out services on our behalf. When you purchase products and services from us, the services provided by these organisations includes delivery, product assembly and installation, waste removal and processing payments. It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.

To prevent crime and comply with laws
We share your financial information including your credit, debit card or other payment information with third parties to ensure that your payment is safe and that your details are not being used fraudulently. This data sharing enables us to conduct fraud analysis which ensures that genuine and accurate payment details are provided to us for any purchase. We may share your personal data with credit agencies if you are requesting credit.
There may be other scenarios where we are subject to a legal obligation to share or disclose your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime or fulfil a legal requirement.

Other professional services
We may need to disclose your personal data to our insurers where we believe that it is required under our contractual relationship with our insurance provider to do so.
We work with carefully selected third parties, such as our customer database hosting provider, marketing agencies and advertising partners who assist us in providing you with a positive customer experience. We work with these third parties to place relevant content and advertisements for you on our website. In order to do this, we use pixels and cookies. You can see our Cookie Policy.

Transfer of your personal data outside the EEA
We may need to transfer your personal data outside of the European Economic Area (EEA) for example the USA, FAR EAST in the following circumstances:
– Where you have requested a service which is fulfilled by one of our partner companies which sit outside of the EEA; or
– Where we work with a supplier which processes some of its personal data outside of the EEA.
These countries may not have the same data protection laws as the EEA and so your personal data may not be subject to the same protections. However, in such cases, we will make sure that any transfer of your personal data to countries outside the EEA is subject to appropriate safeguards as if it were being processed inside the EEA and under the guiding principles set out in this privacy policy.
If you would like further information please contact us.

Your rights
You have a number of rights relating to your personal information and what happens to it. You are entitled to:
– have your data processed in a fair, lawful and transparent way;
– be informed about how your personal data is being used, an example being this privacy policy;
– access personal data we hold about you;
– require us to correct any mistakes in your personal data;
– require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
– request that we transfer your personal data to you or another service provider in a simple, structured format;
– object at any time to processing of your personal data for direct marketing purposes;
– object to automated decision making which produces legal effects concerning you or similarly significantly affects you;
– object in certain other situations to our continued processing of your personal data;
and otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

Changing your preferences
If you no longer wish to be contacted by us about our products or services, or for other marketing purposes, you can amend your preferences or unsubscribe by contacting us at the following addresses:
GUIDOLIN GIANNI : Via Carturo 58 – 35016 Piazzola sul Brenta (IT)
– Telephone: +39 (0)49 55 94 011
– Fax : +39 (0)49 55 94 261
– Email: web@gianniguidolingroup.com

Alternatively, if you have a profile on the website www.guidolinshop.com, you can unsubscribe by logging into your account, or simply follow the unsubscribe link provided in emails you receive from us.
We want to ensure that all the information we have about our customers is factually correct and up to date. If you find that the personal data we have about you is inaccurate or needs updating (for instance, you may have changed your name or address) then please contact us so that we can correct it.

Security and retention of your personal data
Security of your personal data
We take the security of your personal data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by co-workers who need it to carry out their job responsibilities. We also ensure that there are strict physical controls in our buildings which restricts access to your personal data to keep it safe.

Retention of your personal data
In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.
We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.

This Privacy Policy was last updated on 25th May 2018.